Category Archives: Roofing Customer Education

Roofing Warranties Explained

Do you know what kind of roofing warranty you have?  Is it for material defects only?  Does it cover labor or misapplication?  Does it cover a full dollar amount or is it prorated?

These are among the most important questions to ask when getting a new roof because they can mean a significant difference in quality, longevity, and the amount you would have to pay for any fix in the future.

Most warranties cover material defects only.  They lead with big numbers like “50 year limited lifetime warranty,” yet these warranties sound better than they are because they don’t cover enough.  When a leak occurs, it is usually not because of material defect.  And when repairs are performed, the material replacement is not a majority of the cost.

What kind of warranties should you look for?

Manufacturer warranties that require the highest level of contractor certification (like Master Elite® for GAF), and come with labor and misapplication coverage at no dollar limit.

Enter: GAF’s Golden Pledge® warranty

GAF Golden Pledge

This warranty covers just about everything that the manufacturer and contractor have control over.  In the event of a leak, if the material malfunctioned, you’re covered.  If the contractor wrongly installed the material, you’re covered.  Whatever the cost of material and labor is to conduct leak repairs, you’re covered.

GAF is able to offer such a fantastic warranty because they only allow their top contractors to offer it — Master Elite® contractors — of which only 3% of GAF contractors qualify.  Chase Construction North West, Inc. has been a proud Master Elite® contractor since 2011!

We propose the Golden Pledge® warranty to every customer for whom we install a GAF Lifetime roofing system because it’s worth it.  With the Golden Pledge®, we know and homeowners know that all bases are covered for a minimum of 20 years.

Higher quality materials are used for the Golden Pledge®

The materials used for different roofing systems varies greatly.  For example, some GAF systems can be installed by GAF certified contractors that use felt paper as an underlayment instead of high quality synthetic hybrid underlayments such as Tiger Paw™.  For low quality warranties, felt paper is fine; but for the Golden Pledge®, a robust underlayment is required.

GAF has designed a six-part system to address the entire roof:

  • Leak barrier
  • Roof deck underlayment
  • Starter shingles
  • Field shingles
  • Attic vent(s)
  • Hip and ridge cap shingles

We use GAF products for each of these, and round them out with flashings at all edges, valleys, and penetration.  The final result is a complete roofing system.

With lower quality warranties, many of the materials simply aren’t covered.  For the Golden Pledge®, however, all the materials are covered because the entire system uses GAF products.

Roofing BlogA GAF system with the Golden Pledge® warranty is a true roofing system.  Many of our customers tell us how happy they are to have this warranty because they know the peace of mind it provides.  Most roofs aren’t designed to last 20-30 years, yet the Golden Pledge® warrants the full cost of leak repair caused by most manufacturer or contractor errors for that time period.

A GAF roof with the Golden Pledge® warranty is a step above!

Want the Golden Pledge® warranty for your new roof? CHASE CONSTRUCTION NORTH WEST, INC. can do that for you!  We are one of GAF’s longest running Master Elite® contractors and we know just how important roofing warranties are!  Call us now at (253) 445-8950 or fill out our quick estimate form!  Our estimates are completely free!

Check out this customer testimonial!



Roofing Blog

Get an Excellent Roof with These 5 Tips for Selecting a Roofing Contractor

The most common ways that homeowners find roofing contractors is through referral or internet reviews.  These contractors then visit the home, assess the roof in question, discuss options with the homeowners, and either provide an estimate right then or within the next 24 hours.

Choosing an honest and reliable contractor who will provide you with the kind of craftsmanship you most want is of the utmost importance.  Sometimes understanding a roofing estimate or comparing multiple estimates can be a tough task.  This article intends to give the most effective tips we’ve gathered from our experience in this industry to ensure you get the contractor who is right for you.

Confirm how long the roofing contractor has been in business

39.1 percent of roofers go out of business within the first five years of operation.  Being in business a long time means three main things:

  • The contractor uses materials that function properly over a long period of time.
  • The contractor’s craftsmanship is on point.
  • The contractor’s customers are happy.

Many issues that can arise 5, 10, or 20 years in the future may not surface in the first few years after a new roof is installed.  When a contractor has been in business a long time, it means their track record is stellar and these issues don’t arise for them.

Check for the roofing contractor’s manufacturer certifications

The construction industry can be like the Wild West at times.  One contractor might say they can put on a roof that’ll last 50 years for a very cheap price, but then they cut corners that will cause the roof to spring leaks within 5 years.  Another contractor might be well known in the region for always doing the job right and putting on roofs that never fail prematurely.

How do homeowners distinguish between these two?  One way is through manufacturer certifications.  Each manufacturer has different tiers of certification, some are more select than others.  Chase Construction North West, Inc. has the highest certification for any contractors in the country: GAF Master Elite®.  Less than 2% of roofing contractors have qualified for this certification.  If your contractor is Master Elite®, you know you’re getting one of the best roofs in the country.

Look for the warranties the contractor offers

Warranties are one of the most important concerns for homeowners, yet if manufacturers offer workmanship warranties through just any contractor, the manufacturers would end up warrantying a bunch of sub-par and failing roofs.

Manufacturers solve this by only allowing their top contractors to provide the top warranties.  As Master Elite® contractors, GAF allows us to provide the best shingle warranty in the business: the Golden Pledge™, which covers materials for 40-50 years and workmanship for 20-30 years.

For low slope roofs that require roofing membranes like TPO or PVC, Master and Master Select™ contractors can offer the unbeatable Diamond Pledge™ NDL Roof Guarantee.  This warranty covers the cost of repairs from a material defect in full for 20-35 years.

When contractors offer these specialty warranties it means several very important things:

  • The manufacturer has faith in the quality of the contractor’s craftsmanship.
  • The manufacturer has faith the contractor uses the proper materials and installation practices.
  • The contractor has depth of knowledge about roofing systems.
  • The contractor is confident in their own craftsmanship, and that their roofs function as well as warranties imply they should.

Examine material and installation practices differences between contractors

Roofing BlogOne contractor might use staples instead of nails, not clear the roof deck thoroughly before installation, or space nails too far apart.  One contractor might use felt paper as an underlayment while the other uses top quality synthetic hybrid underlayment.  One contractor may propose to apply a second layer of shingles to the roof, while another may propose to tear the old layer off and re-sheet with new plywood decking.

As a homeowner, if you have received multiple estimates from contractors, there can be significant differences between the products and services they’re offering that might not seem apparent on the surface.  These can mean the difference between a roof that springs leaks in 5 years versus one that goes a full 50 years without an issue.  Delve into the scope of work and make sure you know why the contractor is proposing that specific scope of work.

This brings us to perhaps the most important thing homeowners can do to ensure they’re getting a roof they can rely on:

Have an open dialogue with your roofing contractor

My favorite part of the day is discussing roofing projects with our customers.  It’s exciting to learn what they’re thinking and to help them make it happen.

If you have a question about anything, give your estimator or contractor a call or send over a quick email.  Any contractor worth his salt wants to talk to you about your project.  In fact, he would much prefer to discuss your project with you than to not, because it means that you’re both figuring out the best way to move forward.

If contractors are bidding different scopes of work, it’s important that you know why.  If you’re getting different estimate prices, it’s important you know why.  In general, the price of an estimate reflects the quality of it and how long it can be expected to last.  But that isn’t always the case, and a great way to find out is by discussing the details of the estimates with the contractors.

Roofing BlogAt first, homeowners may not know which contractor is right for them, while contractors also may not know if that specific project is right for them.  At Chase Construction North West, Inc., one of our chief goals is to make sure that we know what our customers want and to show them how we can help.  This ensures that the project goes smoothly and that homeowners get the roof they’re looking for.

This open dialogue is important during the estimating period, during the project itself, and even for years after the project is done.


Want a free estimate for a new roof? Give us a call at 253-445-8950 or fill out our quick estimate form!  CHASE CONSTRUCTION NORTH WEST, INC. is one of the most established roofing contractors in the industry of Western Washington.  We’re GAF MASTER ELITE® contractors, and we have been installing fantastic roofs since 2002.

Can I Re-Roof During The Winter?

Is It Safe To Re-Roof A Home In The Winter

Roofing In Winter There are many concerns on whether its safe to re-roof during the winter months. There are many factors that come into play which determine if a home or business owner should wait until Summer to re-roof or go ahead and re-roof during winter. It is important to understand however that the answer is yes, you can safely re-roof during the winter.

Asphalt Shingles Are Durable And Made To Withstand Cold Weather

Its important to note that asphalt roofing shingles are designed to withstand cold and hot weather. There are some shingles that are designed specifically to waterproof homes in regions like Alaska where the temperature can easily reach 20 below 0 degrees. Many contractors like to avoid re-roofing when its to hot so a dry winter week might be favorable in more than one way.

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GAF offers these winter roof protection tips on KHQ-TV

The biggest concern many have about winter re-roofs is improper sealing. There is a strip on the back of each shingle that heats up when warmed by the sun to cause the shingle to seal to one below it. This prevents wind blow off. If the shingle does not reach adequate temperature then they will not seal properly. What many people do not consider however is that a roof is on average 20 degrees warmer on the roof. If its 50 degrees outside it can be 70 degrees on the roof. In addition all of the warm air from your home is blowing up into the attic and warming the underside of the shingles as well which aides the sealant with proper adhesion.

If its just to cold out and an ideal temperature cannot be reached to get the sealant to warm up and adhere hand tabbing is suggested. Roofing cement is an asphalt based products that can be purchased in a caulking tube. By distributing a few quarter size dabs on the corners of the shingles you can easily achieve the necessary seal and wind resistance requirements until the temperatures warm up to seal the shingles.

Whats Best For Your Home?

In order to determine if a winter re-roof is necessary you should contact a professional roofer in your region. A few factors that would warrant immediate re-roof are: Extreme leaking, massive shingle blow off, a compromised roof structure that cant take the weight of compiling snow just to name a few.

If you are in the Puget Sound region of the Pacific Northwest and are considering a winter re-roof call us today for an expert opinion at 253-445-8950.

Important Questions To Ask Your Roofing Contractor

Roofing Help You know that you need to have your roof repaired or replaced and you have contacted some local contractors to obtain quotes.  Now, how do you decide which roofing contractor is the right one for your project?  How do you ensure that the installation of your new roof goes as smoothly as possible?


It is important that you ask questions of a potential contractor so that you can feel confident that you have chosen the right contractor for the job.  Getting answers to your questions will also make sure that you know what to expect so you don’t face any unpleasant surprises.  Here are a few questions that will enable you to make a more informed decision when choosing a roofing contractor (link to


1. Ask about liability insurance and workers’ compensation insurance.  A roofing contractor should have liability insurance in case they cause any injuries or damages to your neighbours or their property.  They should also have insurance for their workers in case someone is injured on the job. 


2. Ask what warranties you will receive for both materials and labour.  Ask what the contractor has done in the past when a problem has arisen with work done by his company.  Make sure that you will be satisfied with the customer service you can expect if something goes wrong.


3. Ask if they intend to use subcontractors or employees to do the job.  You want to know who is going to be doing the work. 


4. Ask about the qualifications of the contractor and the employees or subcontracors who will be performing the work to your roof.  Ask about what certifications, licenses, training and experience they have. 


5. Learn about the type of roof you are having installed and ask as many questions about it as you can.  Your contractor should take the time to fully explain the roofing system that will be installed.  


6. Ask about the timing of the project.  You want to know when they will begin work and approximately when they intend to have the work completed.  You also want to know what time to expect them in the morning and when they will leave in the evening.  It is a good idea to ask to be notified of any changes to the work schedule.


7.  Ask the contractor for references.  Make sure that you get names and phone numbers so that you can speak to the references.  Driving by a house isn’t going to tell you whether the work was done on time, whether the new roof leaks or what the contractor did to fix any problems that arose after he installed the roof.  Make sure that the work done for the references is similar in scope to your project. 


A good roofing contractor (link to should be proud of past work and more than willing to answer any questions you have.  So ask as many questions as possible and be confident that you have chosen the best contractor for your project.



(About the Author: Roofmaster / Rooftek (link to is an award-winning Ottawa roofing company.  We specialize in the identification and repair of stubborn leak problems but offer a wide array of services to ensure that your roof is maintained to the highest standards.)